Your privacy matters to us. This Privacy Policy explains exactly what personal data Puss888 collects, why we collect it, how we use and protect it, and what rights you have over your information. We are committed to handling all player data with transparency, security, and respect.
Six core principles guide how we collect, store, and use your personal data on the Puss888 platform.
All data transmitted between your device and Puss888 servers is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and session data are never sent in plain text.
Puss888 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to provide and improve our Services, process transactions, and comply with legal obligations.
Identity documents submitted for KYC verification — such as your Malaysian MyKad or passport — are stored with restricted access controls and processed only by authorised compliance personnel. Documents are retained only as long as required by applicable regulations.
We only collect the personal data that is strictly necessary to provide our Services, comply with anti-money laundering regulations, and fulfil our responsible gambling obligations. We do not collect data speculatively or beyond what is needed.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. You may also withdraw consent for marketing communications at any time. Our support team processes all data rights requests within 14 business days.
Promotional communications from Puss888 are optional. You may opt out of email, SMS, or WhatsApp marketing at any time by updating your account preferences or contacting our support team. Opting out will not affect your ability to use any platform feature.
This Privacy Policy ("Policy") issued by Puss888 ("we", "usour") and governs the collection, processing, storage, and sharing of personal data relating to users ("you", "the User", "the Player") of the Puss888 online casino and sports betting platform, accessible at puss888.cam and any associated mobile interfaces (collectively, the "Platform").
Puss888 operates as a Malaysian-facing online gambling platform, processing all transactions in Malaysian Ringgit (MYR). We accept deposits and withdrawals via Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect, among other methods. The processing of personal and financial data is an inherent part of delivering these Services securely and in compliance with applicable anti-money laundering and responsible gambling obligations.
We are committed to protecting your personal information and handling it with the highest standards of confidentiality and security. This Policy sets out, in plain and accessible language, precisely how we manage your data — from the moment you visit our site to the point at which your account is closed and beyond.
By registering an account on Puss888 or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not consent, please do not use the Platform.
The following terms carry the meanings set out below throughout this Privacy Policy:
When you register an account or use our Services, you provide us with the following categories of Personal Data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration & KYC |
| Contact Data | Email address, phone number, residential address | Account registration |
| Document Data | MyKad or passport copy, utility bill, bank statement header | KYC verification |
| Financial Data | E-wallet account references, bank account details (partial), transaction records | Deposit & withdrawal processing |
| Account Credentials | Username, encrypted password | Account registration |
| Support Communications | Chat transcripts, email exchanges, complaint records | When you contact our support team |
When you access the Puss888 Platform, we automatically collect certain technical data through server logs, cookies, and similar technologies:
In limited circumstances, we may receive Personal Data about you from third parties, including: payment service providers (confirming transaction status), identity verification partners (for KYC purposes), and fraud detection services. We use such information solely in connection with our Services and in accordance with this Policy.
Puss888 processes your Personal Data for the following purposes:
To create, manage, verify, and maintain your account on the Platform. This includes processing your registration information, authenticating your identity at login, maintaining your account history, and managing your preferences and communication settings.
To provide the core gambling and betting Services you have requested — including processing deposits and withdrawals in MYR via your chosen payment method (e.g., Touch 'n Go eWallet, DuitNow, FPX), crediting bonus funds, processing withdrawal requests, and maintaining accurate records of your gaming and betting activity.
To fulfil our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling regulations. This includes conducting KYC identity verification, monitoring transaction patterns for suspicious activity, maintaining records for regulatory audit purposes, and enforcing age verification requirements (21+ only).
To protect the Platform, our users, and ourselves from fraudulent activity, account takeover attempts, money laundering, bonus abuse, and other security threats. This includes monitoring login patterns, flaging unusual transaction behaviour, and investigating reported account security incidents.
To respond to your enquiries, complaints, and support requests. All interactions with our support team — whether via live chat, WhatsApp, or email — are recorded and retained to ensure consistent service quality and for dispute resolution purposes.
With your consent, to send you promotional communications about Puss888 bonuses, new game launches, sports betting promotions (including Liga Super Malaysia and EPL offers), and VIP programme updates. You may withdraw your marketing consent at any time without affecting your access to the Platform.
To analyse aggregated, anonymised usage data for the purpose of improving the Platform's performance, user experience, game selection, and promotional effectiveness. No individually identifiable data is used for these analytical purposes.
Puss888 processes your Personal Data on the following legal bases:
Puss888 shares limited Personal Data with carefully selected third-party service providers who assist us in operating the Platform. These include: payment processors (including Malaysian e-wallet operators and FPX participants), identity verification and KYC partners, fraud detection and cybersecurity providers, cloud hosting and data storage providers, and customer support software providers. All such providers are contractually bound to process your data only on our instructions and in accordance with this Policy.
Puss888 may be required to disclose Personal Data to government authorities, regulatory bodies, law enforcement agencies, or licensing authorities where we are legally compelled to do so — for example, in response to a lawful request, court order, or regulatory investigation. We will always aim to notify you of such disclosures where we are legally permitted to do so.
Puss888 does not and will not sell, rent, lease, or otherwise trade your Personal Data to any third party for their own commercial or marketing purposes. Period.
Important: Puss888 will never contact you requesting your password, full credit card details, or full bank account number via any channel. If you receive such a request purportedly from Puss888, please report it immediately to our support team at [email protected].
Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function correctly, improve user experience, and provide information to website operators. Puss888 uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, authentication tokens, and Platform functionality. Cannot be disabled. | Session / up to 30 days |
| Performance Cookies | Collect anonymised data on page load times, error rates, and Platform performance for technical optimisation. | Up to 12 months |
| Functional Cookies | Remember your language preference, display settings, and last-visited game or sports market. | Up to 12 months |
| Analytics Cookies | Track aggregate user behaviour (pages visited, navigation paths) to help us improve the Platform. Data is anonymised. | Up to 24 months |
You may manage non-essential cookies through your browser settings. However, disabling essential cookies will impair your ability to log in and use core Platform features. Puss888 does not use third-party advertising or retargeting cookies.
Puss888 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with applicable regulatory retention requirements. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML regulatory requirement |
| Transaction records | 7 years from transaction date | Financial record-keeping requirement |
| KYC documents | Duration of account + 5 years post-closure | AML / KYC regulatory requirement |
| Support correspondence | 3 years from last interaction | Dispute resolution & quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal evidence of consent |
| Session and access logs | 12 months | Security monitoring & fraud prevention |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised in accordance with our internal data deletion procedures.
Puss888 implements a comprehensive range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a data security incident that materially affects your Personal Data, we will notify affected users as required by applicable regulations.
Subject to applicable law and any overiding regulatory obligations (such as AML record-keeping requirements), you have the following rights in relation to your Personal Data held by Puss888:
You have the right to request a copy of the Personal Data we hold about you and to receive information about how it is being processed. We will respond to verified access requests within 14 business days.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. For changes to core account data (name, date of birth), updated identity documentation may be required.
You may request deletion of your Personal Data where it is no longer necessary for the purpose which it was collected, or where you withdraw consent and no other legal basis applies. Please note that erasure requests may be limited where retention is required for regulatory compliance (e.g., AML record-keeping obligations).
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing pending our review.
Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the rights described above, please contact our Data Protection team via live chat or by emailing [email protected] with the subject line "Data Rights Request". We will require you to verify your identity before processing any request. We aim to respond to all valid requests within 14 business days.
Note: Exercising your data rights will not affect your access to the Platform or any Services, except where deletion of data that is technically necessary for account operation is requested — in which case account closure may be required.
The Puss888 Platform is strictly for individuals aged 21 and above. We do not knowingly collect Personal Data from any person under the age of 21. All account registrations trigger an age verification check, and KYC identity document submission is mandatory before any withdrawal is processed.
If we become aware that we have inadvertently collected Personal Data from a person under 21 years of age, we will immediately suspend the associated account, delete all Personal Data associated with that account, and where appropriate, notify relevant authorities.
Strictly 21+ Only. Underage access to gambling platforms is illegal and potentially harmful. If you are aware of a minor attempting to access or use Puss888, please contact us immediately at [email protected].
As an online platform operating under an international gaming licence, Puss888 may transfer Personal Data to servers, service providers, or partners located outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to or exceding that required under applicable Malaysian personal data protection principles.
Such safeguards may include: contractual data protection clauses with the receiving entity; the recipient country providing an adequate level of data protection as determined by applicable standards; or the transfer being necessary for the performance of a contract between you and Puss888.
Puss888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform, with a minimum of 7 days' notice prior to the effective date where practicable.
The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Puss888, please contact us through any of the following channels:
Your Privacy is Protected — Play with Confidence
Puss888 is built on transparency and trust. Your personal data is secured, never sold, and always handled in accordance with this Policy. Ready to play?
For players aged 21 and above only. Gambling involves financial risk — please play responsibly.